Sense and sensibility: consumers and technological brand experience

Autor: Liana Holanda Nepomuceno Nobre, Álvaro Fabiano Pereira de Macêdo, Simone Gurgel de Brito, Valdemar Siqueira Filho
Jazyk: English<br />Spanish; Castilian<br />Portuguese
Rok vydání: 2018
Předmět:
Zdroj: Tourism & Management Studies, Vol 14, Iss 4, Pp 64-71 (2018)
Druh dokumentu: article
ISSN: 2182-8466
DOI: 10.18089/tms.2018.14406
Popis: In the brand management field, studies on brand experiences that consider cognitive and behavioural dimensions have sought to examine consumers’ relationships with brands. The current research analysed consumer brand experiences to determine whether technological brand consumption is different from non-technological brand consumption. Quantitative analysis of the data was conducted using confirmatory factor analysis and analysis of variance. Four dimensions of brand experiences were tested: sensorial, affective, behavioural and intellectual. The 10 selected brands included technological and nontechnological ones. The study population was 230 university business students attending a Brazilian university. The results indicate that consumers perceive a difference between their experiences with technological and non-technological brands. Distinctions are primarily based on brands’ performance in terms of sensorial, emotional and intellectual dimensions. The latter cover cognitive capacity, creativity and problem-solving performance, which are stronger in experiences with technological brands.
Databáze: Directory of Open Access Journals