Teaching Technostress and Perception of the Quality of Service in a Private University in Lima
| Autor: | Noel Alcas Zapata, Henry Hugo Alarcón Diaz, Carlos Oswaldo Venturo Orbegoso, Mitchell Alberto Alarcón Diaz, Juan Antonio Fuentes Esparrell, Tatiana Isabel López Echevarria |
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| Jazyk: | English<br />Spanish; Castilian |
| Rok vydání: | 2019 |
| Předmět: | |
| Zdroj: | Propósitos y Representaciones, Vol 7, Iss 3, Pp 231-247 (2019) |
| Druh dokumentu: | article |
| ISSN: | 2307-7999 2310-4635 |
| DOI: | 10.20511/pyr2019.v7n3.388 |
| Popis: | The objective of this study is to know the association between teaching techno-stress and the perception of the quality of service within a Peruvian university. The psychophysiological disturbances that technological means could be causing when coming into contact with workers are analyzed as part of the impact of new technologies in work spaces. In this sense, a quantitative and non-experimental investigation was carried out in which data were collected through the application of two instruments: the Red Questionnaire (2004) which contains 16 items linked to techno-stress and the ServQual Model with 22 items which measured the perception of the quality of service. Both instruments passed the reliability test through the Cronbach's alpha coefficient, obtaining a value of, 891 and, 911, respectively. Through probabilistic sampling, 154 teachers were considered as samples. For the descriptive and inferential statistical analysis, contingency tables were generated, using the Pearson Chi-Square test statistic, from which it is concluded that there is an association between the teaching Techno-stress and the perception of the quality of service (X2 (6 ) = 85,731 and the Asymptotic Sig (bilateral) or p_value = 0.000 |
| Databáze: | Directory of Open Access Journals |
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