| Autor: |
Vicente JULIÁN, Martí NAVARRO, Vicente BOTTI, Stella HERAS |
| Jazyk: |
angličtina |
| Rok vydání: |
2016 |
| Předmět: |
|
| Zdroj: |
Advances in Distributed Computing and Artificial Intelligence Journal, Vol 4, Iss 4, Pp 35-58 (2016) |
| Druh dokumentu: |
article |
| ISSN: |
2255-2863 |
| DOI: |
10.14201/ADCAIJ2015443558 |
| Popis: |
In this paper, we deal with the problem of real-time coordination with the more general approach of reaching real-time agreements in MAS. Concretely, this work proposes a real-time argumentation framework in an attempt to provide agents with the ability of engaging in argumentative dialogues and come with a solution for their underlying agreement process within a bounded period of time. The framework has been implemented and evaluated in the domain of a customer support application. Concretely, we consider a society of agents that act on behalf of a group of technicians that must solve problems in a Technology Management Centre (TMC) within a bounded time. This centre controls every process implicated in the provision of technological and customer support services to private or public organisations by means of a call centre. The contract signed between the TCM and the customer establishes penalties if the specified time is exceeded. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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