The impact of perceived organizational support and resilience on pharmacists’ engagement in their stressful and competitive workplaces in Saudi Arabia

Autor: Hussain Abdulrahman Al-Omar, Azher Mustafa Arafah, Jehan Mohammed Barakat, Reem Dhayan Almutairi, Fowad Khurshid, Mohammed Sultan Alsultan
Jazyk: angličtina
Rok vydání: 2019
Předmět:
Zdroj: Saudi Pharmaceutical Journal, Vol 27, Iss 7, Pp 1044-1052 (2019)
Druh dokumentu: article
ISSN: 1319-0164
DOI: 10.1016/j.jsps.2019.08.007
Popis: Background: In recent years, organizations around the globe have begun measuring the engagement level of employees in order to improve productivity and profitability. Employee engagement has the potential to significantly affect employee retention and loyalty. Objective: To explore pharmacists’ perceptions of the organizational support and impact of resilience and perceived organizational support on employee engagement in a stressful and competitive work environment. Methods: We carried out a cross-sectional survey of 81 pharmacists, who were selected as a random sample in Saudi Arabia. Those pharmacists were assigned in highly competitive jobs within organizations such as pharmaceutical companies, hospitals and pharmaceutical distributors. We used the Utrecht Work Engagement Scale (UWES), the Brief Resilience Scale (BRS), and the Perceived Organizational Support Scale (POS) to collect the data, which then was analyzed using the descriptive and analytical tests and multiple logistic regressions in IBM® SPSS® version 24.0. Results: Eighty one out of 100 surveys were collected back with responses—the response rate was 81% (n = 81). We obtained moderate levels of perceived organizational support and resilience; means were 4.6 ± 0.8 and 3.2 ± 0.45, respectively. Demographic variables, resilience, and perceived organizational support predicted were approximately 29.2%, 29.6%, and 36.2%, respectively, of the variance in employee engagement. We also found a significant correlation between the pharmacists’ perceptions of organizational support and their engagement (β = 0.31, p
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