Ideology and construction of identities in a conciliation hearing at PROCON

Autor: Maurício Carlos da Silva, Amitza Torres Vieira
Jazyk: English<br />Spanish; Castilian<br />Portuguese
Rok vydání: 2019
Předmět:
Zdroj: Fórum Linguístico, Vol 16, Iss 2, Pp 3685-3698 (2019)
Druh dokumentu: article
ISSN: 1415-8698
1984-8412
DOI: 10.5007/1984-8412.2019v16n2p3685
Popis: The paper proposes to identify the role of ideology in the construction of identities in a conciliation hearing at PROCON, from a qualitative case study with actual data of talk. In this institutional context, the negotiation between the parties, claimant and claimed, depends on an intense discursive construction of versions on the fact. The conception of ideology as a negotiated sense in the interactional situation is considered (BILLIG, 1991; SHI-XU, 2000; THOMPSON, 2011). Also the notion of identity is taken as an interactional construct, so they are fluid and fragmented, negotiated and maintained or refuted by the participants in the social encounter (BUCHOLTZ and HALL, 2004; OCHS, 1993; MOITA LOPES, 2001). The results of the study show that the ideological dimension served, as postulated by Shi-xu (2000), to provide status of factuality to subjective opinions and had the function of guiding the meaning in the process of building and sustaining identities of those claimed as bad professionals x good professionals.
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