Proposal of Performance Assessment by Integration of Two Management Tools

Autor:	Jaroslava Kádárová, Jozef Mihok, Renáta Turisová
Jazyk:	angličtina
Rok vydání:	2013
Předmět:	Data Envelopment Analysis (DEA) Balanced Scorecard (BSC) effectiveness efficiency integration of management tools Management. Industrial management HD28-70 Business HF5001-6182
Zdroj:	Kvalita Inovácia Prosperita, Vol 17, Iss 1, Pp 88-103 (2013)
Druh dokumentu:	article
ISSN:	1335-1745 1338-984X
DOI:	10.12776/qip.v17i1.143
Popis:	Performance evaluation plays an important role in determining faults and difficulties of any company. Data envelopment analysis (DEA), as a non-parametric method, has been one of the most important and significant management tools for measuring output or efficiency. On the other side, the Balanced Scorecard (BSC) has been one of the best-known performance management tools. In this paper, we combine the BSC with the DEA method by using various interconnected models which try to sum up four perspectives of performance (financial, customers, internal processes, learning and growth). The application of these models provides structured information regarding the performance of each Decision Making Unit and ways to improve it.
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/a7685dbc6a624ee9948fb00f12da0bec Zobrazit plný text záznamu View record in DOAJ Plný text ve formátu PDF