Algorithmic work coordination and workers' voice in the COVID-19 pandemic: The case of Foodora/Lieferando
| Autor: | Jasmin Schreyer |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: | |
| Zdroj: | Work Organisation, Labour and Globalisation, Vol 15, Iss 1, Pp 69-84 (2021) |
| Druh dokumentu: | article |
| ISSN: | 1745-6428 1745-641X |
| DOI: | 10.13169/workorgalaboglob.15.1.0069 |
| Popis: | The COVID-19 pandemic exacerbates the conflictual nature of work in the digital platform economy as if it were ignited under a magnifying glass. In this context, this article focuses on the logic of control of algorithmic labour coordination, adopting a qualitative case study approach. In a situation in which the technical infrastructure of online platforms generally impedes labour protests, it examines the case of Lieferando (formerly Foodora) in Germany, where, unusually, the on-demand workforce is employed. It concludes that in this situation, the algorithmic management of Lieferando facilitates labour protests because of a lack of communication between employer and worker. Furthermore, in the COVID-19 pandemic, institutionalised relationships function as a countervailing power to that of the employer, forcing it to act. |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
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