Implementation of a Web-Based Communication System for Primary Care Providers and Cancer Specialists

Autor: Bojana Petrovic, Jacqueline L. Bender, Clare Liddy, Amir Afkham, Sharon F. McGee, Scott C. Morgan, Roanne Segal, Mary Ann O’Brien, Jim A. Julian, Jonathan Sussman, Robin Urquhart, Margaret Fitch, Nancy D. Schneider, Eva Grunfeld
Jazyk: angličtina
Rok vydání: 2023
Předmět:
Zdroj: Current Oncology, Vol 30, Iss 3, Pp 3537-3548 (2023)
Druh dokumentu: article
ISSN: 30030269
1718-7729
1198-0052
DOI: 10.3390/curroncol30030269
Popis: Healthcare providers have reported challenges with coordinating care for patients with cancer. Digital technology tools have brought new possibilities for improving care coordination. A web- and text-based asynchronous system (eOncoNote) was implemented in Ottawa, Canada for cancer specialists and primary care providers (PCPs). This study aimed to examine PCPs’ experiences of implementing eOncoNote and how access to the system influenced communication between PCPs and cancer specialists. As part of a larger study, we collected and analyzed system usage data and administered an end-of-discussion survey to understand the perceived value of using eOncoNote. eOncoNote data were analyzed for 76 shared patients (33 patients receiving treatment and 43 patients in the survivorship phase). Thirty-nine percent of the PCPs responded to the cancer specialist’s initial eOncoNote message and nearly all of those sent only one message. Forty-five percent of the PCPs completed the survey. Most PCPs reported no additional benefits of using eOncoNote and emphasized the need for electronic medical record (EMR) integration. Over half of the PCPs indicated that eOncoNote could be a helpful service if they had questions about a patient. Future research should examine opportunities for EMR integration and whether additional interventions could support communication between PCPs and cancer specialists.
Databáze: Directory of Open Access Journals
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