| Autor: |
Bruna Caffaro Boccaletti, Luiz Carlos Brasil de Brito Mello, Isadora de Paula Bastos |
| Jazyk: |
portugalština |
| Rok vydání: |
2021 |
| Předmět: |
|
| Zdroj: |
Gestão & Produção, Vol 28, Iss 2 (2021) |
| Druh dokumentu: |
article |
| ISSN: |
1806-9649 |
| DOI: |
10.1590/1806-9649-2020v28e5115 |
| Popis: |
Abstract: The current economy has demanded from organizations greater quality in their operations, which makes necessary to avoid non-compliance of processes that generate extra expenses, efforts and influence satisfaction of clients. This article aims to understand main causes of products returns from market in a cosmetics company. Based on literature review and application of a quality tool, FMEA (Failure Modes and Effects Analysis), in the case study, solutions and their effects on the organization are evaluated. After studies, new solutions and suggestions were proposed to reduce organization's post-sale reverse logistics. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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