dddI-Valued Neutrosophic AHP: An Application to Assess Airline Service Quality After Covid-19 Pandemy

Autor:	Kenan Tas, Aysegul Tas, Feride Bahar Isin
Jazyk:	angličtina
Rok vydání:	2022
Předmět:	interval valued neutrosophic ahp euclidean tangent combine similarity airline covid 19 pandemy hygiene pandemy Mathematics QA1-939 Electronic computers. Computer science QA75.5-76.95
Zdroj:	Neutrosophic Sets and Systems, Vol 49, Pp 424-437 (2022)
Druh dokumentu:	article
ISSN:	2331-6055 2331-608X
DOI:	10.5281/zenodo.6426455
Popis:	This study proposes the I-valued Neutrosophic AHP technique to evaluate airline service quality by determining importance priorities for passengers and generating recommendations to managers to allocate the most appropriate resource for increasing service quality and customer satisfaction. We also provide a list of what airline managers need to improve in resource allocation to increase service quality by taking customer satisfaction into account. This technique can be adapted for any industry where service quality depends on multiple attributes.
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/6820594efded4e5b825cb417c706d7f6 Zobrazit plný text záznamu View record in DOAJ Plný text ve formátu PDF