Managers’ Identification with and Adoption of Telehealthcare

Autor: Jane Hendy, Theopisti Chrysanthaki, James Barlow
Jazyk: angličtina
Rok vydání: 2014
Předmět:
Zdroj: Societies, Vol 4, Iss 3, Pp 428-445 (2014)
Druh dokumentu: article
ISSN: 2075-4698
DOI: 10.3390/soc4030428
Popis: This paper presents managerial attempts at implementing telehealthcare. Our longitudinal, ethnographic case studies document both successful and failed implementations across five health and social care organisations in England. We draw on theories of organisational identity, sensemaking and sensegiving to highlight how managerial organisational identities can inhibit the uptake of digital health technologies. Managers who strongly identified with their current role at work felt threatened by the intended change; a telehealthcare mode of care delivery. When a strongly identified workforce agrees with this assessment, managerial and employee sensemaking and sensegiving coalesce, forming a united front of resistance that prevents further adoption of the innovation.
Databáze: Directory of Open Access Journals