Assessment of a novel ophthalmology tele-triage system during the COVID-19 pandemic

Autor: Angelica C. Scanzera, Arthur Y. Chang, Nita Valikodath, Emily Cole, Joelle A. Hallak, Thasarat Sutabutr Vajaranant, Sage J. Kim, R. V. Paul Chan
Jazyk: angličtina
Rok vydání: 2021
Předmět:
Zdroj: BMC Ophthalmology, Vol 21, Iss 1, Pp 1-9 (2021)
Druh dokumentu: article
ISSN: 1471-2415
DOI: 10.1186/s12886-021-02112-0
Popis: Abstract Background In response to the COVID-19 pandemic, a web-based tele-triage system was created to prioritize in-person clinic visits and ensure safety at the University of Illinois at Chicago Department of Ophthalmology and Visual Sciences during a statewide shelter-in-place order. The aim of this study is to evaluate the impact of the tele-triage system on urgent visit volume and explore the characteristics of acute visit requests at a tertiary referral eye center. Methods This retrospective study analyzed acute visit requests between April 6, 2020 and June 6, 2020. Descriptive statistics, chi-square tests, ANOVA, and bivariate logistic regression were used to compare variables with a p-value of 0.05. Results Three hundred fifty-eight surveys were completed. Mean age was 49.7 ± 18.8 years (range 2–91). The majority of requests were determined as urgent (63.0%) or emergent (0.8%). Forty-nine patients had recent eye trauma (13.7%), and the most common reported symptoms were new onset eye pain (25.7%) and photophobia (22.9%). Most patients were self-referred (63.7%), though provider referral was more common in patients with symptoms of new onset lid swelling (p
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