| Autor: |
Indriyati Hadi Sulistyaningrum, Prasojo Pribadi, Arifin Santoso, Erki Arfianto, Rayi Citra Ayu Pangestuti, Nahdliyah Umma, Meiliana Purnama Ningrum |
| Jazyk: |
angličtina |
| Rok vydání: |
2023 |
| Předmět: |
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| Zdroj: |
Pharmacia, Vol 70, Iss 3, Pp 765-770 (2023) |
| Druh dokumentu: |
article |
| ISSN: |
2603-557X |
| DOI: |
10.3897/pharmacia.70.e109396 |
| Popis: |
Indicators of the success in pharmaceutical services at pharmacy can be seen from customer satisfaction which is influenced by trust in pharmacy. The existence of customer satisfaction realted to pharmaceutical services is potentially important in patient adherence to their health care. The aims of this study is to examine the relationship model of satisfaction and trust in pharmacy. This research is a quantitative study with a survey design using a cross-sectional approach. It was conducted in June 2023 on a sample of 252 customers of community pharmacies in Magelang, Indonesia. The sampling technique used in this study was purposive sampling method. Data analysis using Partial Least Square Path Modeling (PLS-SEM). The results of hypothesis testing based on probability values (p |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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