HUBUNGAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN PASIEN RAWAT INAP

Autor: Iskandar Markus Sembiring, Novita Br Ginting Munthe
Jazyk: English<br />Indonesian
Rok vydání: 2019
Předmět:
Zdroj: Jurnal Keperawatan dan Fisioterapi, Vol 1, Iss 2, Pp 54-61 (2019)
Druh dokumentu: article
ISSN: 2655-0830
DOI: 10.35451/jkf.v1i2.170
Popis: Good communication between nurses and patients is one thing in meeting patient needs. Communication in question is therapeutic communication in providing nursing care to patients. The low therapeutic communication carried out by nurses has an impact on patient dissatisfaction. New patients will be satisfied if the performance of the health services they obtain is the same or exceeds their expectations. The general objective of this study is to analyze the relationship between therapeutic communication of nurses and the satisfaction of inpatients. This type of research is quantitative research with the design of the study is descriptive correlation and how to collect data by distributing questionnaires. Sampling technique with purposive sampling technique. The statistical test used is spearman's rho. The results showed that there was a relationship between therapeutic communication of nurses and patient satisfaction, of 36 respondents there were 22 people (61.1%) patients who were dissatisfied with nurse therapeutic communication with a value of P = 0.043, p
Databáze: Directory of Open Access Journals