Managment of electronic services of the Serbian postal system by benchmarking index

Autor:	Dupljanin Đorđije D., Kujačić Momčilo D., Šarac Dragana D.
Jazyk:	English<br />Serbian
Rok vydání:	2014
Předmět:	Managment Benchmarking index PCA analyse electronic services Minitab Engineering (General). Civil engineering (General) TA1-2040
Zdroj:	Tehnika, Vol 69, Iss 3, Pp 529-533 (2014)
Druh dokumentu:	article
ISSN:	0040-2176 2560-3086
DOI:	10.5937/tehnika1403529D
Popis:	The aim of this paper is analys of the state of electronic services within the postal system in Serbia in order to improve the management of this services. As an indicator of the state of development we can use benchmarking index of development of postal e-services. Benchmarking index is created by PCA (Principal Component Analysis) method in statistical software Minitab which has been designed for PCA. The development of electronic economy has influence on postal system to improve postal electronic services. In conclusion we can say those who make the decisions and management experts have to define appropriate strategy of e-services.
Databáze:	Directory of Open Access Journals
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