Business Process Management in Service-Oriented Companies

Autor:	Simona KLEINHEMPEL, Stefan Ioan NITCHI, Lucia RUSU
Jazyk:	English<br />Romanian; Moldavian; Moldovan
Rok vydání:	2010
Předmět:	Business Process Monitoring Key Management Indicators Efficiency Of Human Resource Management Computer engineering. Computer hardware TK7885-7895 Bibliography. Library science. Information resources
Zdroj:	Informatică economică, Vol 14, Iss 3, Pp 189-198 (2010)
Druh dokumentu:	article
ISSN:	1453-1305 1842-8088
Popis:	This paper presents the business model of a call center company including human resource management features. Starting from several approaches of business model definitions, we adopted a model for a service-oriented company. Based on the system objective, function, component modules and key indicators of Telmar software we analyzed a call centre company, using aggregated data from this software and determined human resource dynamics for past three years and key management indicators in two campaigns.
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/58a4eb7950664f9486dde037facc44e4 Zobrazit plný text záznamu View record in DOAJ Plný text ve formátu PDF