Evaluating public service value within collaborative e-governance: a study in the Indian context
| Autor: | Jitendra Kumar Pandey |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2024 |
| Předmět: | |
| Zdroj: | Digital Transformation and Society, Vol 3, Iss 2, Pp 197-213 (2024) |
| Druh dokumentu: | article |
| ISSN: | 2755-077X 2755-0761 |
| DOI: | 10.1108/DTS-08-2023-0065/full/pdf |
| Popis: | Purpose – This study aims to meticulously evaluate the public service value-generation process facilitated by collaborative e-governance services within the framework of the National e-governance Plan (NeGP). Design/methodology/approach – The study formulates a comprehensive research model through a combination of literature review, insights from domain experts and hands-on experience gained from the e-governance project. A conceptual research model was meticulously structured, validated, and interpreted by using a reflective measurement theory. The analytical tool SmartPLS3 was used to assess the proposed model rigorously. Findings – The analysis of collected data reveals a statistically significant positive correlation between the implementation of collaborative e-governance strategies and the creation of public service value. This relationship is further reinforced by a strong alignment between the perceived aspects of collaborative e-governance, such as responsiveness, transparency and service delivery and their substantial contribution to the enhancement of public service value. Originality/value – This study contributes to the scholarly discourse by introducing an innovative methodology for assessing public service value through analyzing empirical data from citizen-centric collaborative e-governance projects. It is noteworthy that no prior studies have examined the nuanced concept of public service value in the context of collaborative e-governance. |
| Databáze: | Directory of Open Access Journals |
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