The Impact of Revised Discharge Instructions on Patient Satisfaction
| Autor: | Heather Markey Waniga RN, MSN, Travis Gerke ScD, Alena Shoemaker MD, Derek Bourgoine MHA, Pracha Eamranond MD, MPH |
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| Jazyk: | angličtina |
| Rok vydání: | 2016 |
| Předmět: | |
| Zdroj: | Journal of Patient Experience, Vol 3 (2016) |
| Druh dokumentu: | article |
| ISSN: | 2374-3743 2374-3735 23743735 |
| DOI: | 10.1177/2374373516666972 |
| Popis: | Introduction: The impact of discharge instructions on a patient’s experience is not fully understood. This research explored whether nurse- and physician-generated discharge instructions had a positive effect on patient perceptions regarding their discharge experience. Methods: We compared Press Ganey discharge-related patient satisfaction scores for the year prior to and the year subsequent to implementing revised discharge instructions for all patients admitted to a 180-bed community-based hospital. Results: Following the implementation of our revised discharge instructions, patient satisfaction significantly improved (84.7% vs 83%, P < .01). Patients responded that they felt ready for discharge (86.6% vs 84.9%, P = .01) and were satisfied with instructions for home care (87.8% vs 85.3%, P < .01). Discussion: This study finds that a novel discharge instruction set produced by both the nursing and physician staff may improve patient perceptions with the discharge process. |
| Databáze: | Directory of Open Access Journals |
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