The importance of international ISO standards application for enterprise management and ensuring customer satisfaction

Autor:	Babić Jasna
Jazyk:	English<br />Serbian
Rok vydání:	2011
Předmět:	ISO standards quality management system business excellence model 'Oskar kvaliteta' Marketing. Distribution of products HF5410-5417.5
Zdroj:	Marketing (Beograd. 1991), Vol 42, Iss 3, Pp 180-188 (2011)
Druh dokumentu:	article
ISSN:	0354-3471 2334-8364
DOI:	10.5937/markt1103180B
Popis:	ISO standards contain requirements for quality management, environmental management, food safety management, information security systems management, risks management, social responsibility management, etc. The organizations, whose employees at all organizational levels understand the importance of correct use of standards and effects of their use, make efforts for continuous improvement of management systems. The improvements are realized through the application of requirements of certificated standardized quality systems and similar non certified standards and through application of different business excellence models.
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/edec517cec2e415ba0ad755e1b7b681a Zobrazit plný text záznamu View record in DOAJ