The effect of Organizational culture on Total Quality Management
| Autor: | Changiz Valmohammadi, Shervin Roshanzamir |
|---|---|
| Jazyk: | perština |
| Rok vydání: | 2014 |
| Předmět: |
organizational culture
total quality management (tqm) malcolm baldrige national quality award (mbnqa) pharmaceutical industry of tehran structural equation modeling (sem) Organizational behaviour change and effectiveness. Corporate culture HD58.7-58.95 Industrial engineering. Management engineering T55.4-60.8 |
| Zdroj: | مطالعات مدیریت بهبود و تحول, Vol 22, Iss 72, Pp 119-141 (2014) |
| Druh dokumentu: | article |
| ISSN: | 2251-8037 2476-5988 |
| Popis: | The aim of this research is to investigate the effect of organizational culture on total quality management (TQM) in the pharmaceutical companies of Tehran-Iran using the structural equation modeling (SEM) technique. Organizational culture was measured using the instrument developed by Cameron and Quinn. The six TQM categories were measured by the 2011-2012 criteria for performance excellence of the Malcolm Baldrige National Quality Award (MBNQA). All of the 60 items of the questionnaire were represented in seven-point Likert scales. A total of 209 acceptable responses were obtained from senior managers of quality, operations, R&D and sales departments and executives levels. The results revealed the positive effect of culture on TQM. The results also specified the leadership category as the most developed aspect of TQM in the Tehran’s pharmaceutical companies. These organizations emphasize on stability and control more than flexibility. |
| Databáze: | Directory of Open Access Journals |
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