SAFE: The New-Age Service Marketing Mix for the New-Age Internet-Based Services

Autor: Panwar Tapish, Khan Kalim
Jazyk: angličtina
Rok vydání: 2022
Předmět:
Zdroj: Acta Universitatis Sapientiae: Economics and Business, Vol 10, Iss 1, Pp 106-132 (2022)
Druh dokumentu: article
ISSN: 2360-0047
DOI: 10.2478/auseb-2022-0007
Popis: Internet-based services have emerged at a fast pace, but the literature thereon has not kept pace with it. Researchers and marketers still refer to the traditional marketing frameworks to define and manage these services. This paper argues that this approach is detrimental both to the academicians and the practitioners. The paper attempts to establish that Internet-based services are significantly different from the traditional services and require contemporary marketing frameworks. Further, a new-age marketing mix, SAFE, is proposed, which is expected to help marketers manage Internet-based service more efficiently.
Databáze: Directory of Open Access Journals