The evaluation of the e-payment methods according to user's perspective
| Autor: | Djamila Toumi Amara, Mustapha Aimene Saidi |
|---|---|
| Jazyk: | English<br />Romanian; Moldavian; Moldovan |
| Rok vydání: | 2023 |
| Předmět: | |
| Zdroj: | Revista de Studii Financiare, Vol 8, Iss 15, Pp 13-28 (2023) |
| Druh dokumentu: | article |
| ISSN: | 2537-3714 2559-1347 |
| DOI: | 10.55654/JFS.2023.8.15.01 |
| Popis: | E-payment methods are becoming increasingly popular in Algeria, and even now it is still in the early stage of development. This research is about evaluating the e-payment method in relation to the customer’s perspective. To achieve the objective of this study, we used a sample of users of BADR bank, to whom we distributed a questionnaire. We collected data and evaluated their satisfaction depending on 5 factors (price, speed, security, privacy, availability) and analysed the data visionally and statistically using SPSS and EXEL. The findings led to several conclusions, such as the satisfaction of e-card users being generally high, primarily influenced by the availability of payment support in shops. However, despite this satisfaction, users are aware of significant issues with e-payment methods in the BADR bank. |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
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