KEY PERFORMANCE INDICATORS (KPIs) IN THE QUALITY MANAGEMENT SYSTEM

Autor:	Urszula Balon, Joanna M. Dziadkowiec, Magdalena Niewczas Dobrowolska
Jazyk:	angličtina
Rok vydání:	2024
Předmět:	key performance indicators (kpi) quality management system (qms) functioning model of kpis Management. Industrial management HD28-70
Zdroj:	International Journal for Quality Research, Vol 18, Pp 473-486 (2024)
Druh dokumentu:	article
ISSN:	1800-6450 1800-7473
DOI:	10.24874/IJQR18.02-10
Popis:	Key Performance Indicators (KPIs) are often used in business of various sizes and industries to assess operational efficiency and evaluate process effectiveness. A universal model for implementing and utilizing KPIs has been elaborated in the company, and its functionality has been verified in a selected enterprise. In accordance with the developed model, efficiency indicators have been proposed, and among them, key performance indicators (KPIs) have been selected. In addition to commonly used financial indicators, indicators evaluating the performance of the quality management system have been included, along with the need for quality cost optimization.
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/44b7fd0ccf804d769b7e2ed8b0f3f62b Zobrazit plný text záznamu View record in DOAJ