Conflict management strategies used by Portuguese nurse managers
| Autor: | Maria Manuela Martins, Leticia de Lima Trindade, Lara Vandresen, Simone Coelho Amestoy, Ana Paula Prata, Carlos Vilela |
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| Jazyk: | English<br />Spanish; Castilian<br />Portuguese |
| Rok vydání: | 2020 |
| Předmět: | |
| Zdroj: | Revista Brasileira de Enfermagem, Vol 73, Iss suppl 6 (2020) |
| Druh dokumentu: | article |
| ISSN: | 1984-0446 0034-7167 |
| DOI: | 10.1590/0034-7167-2019-0336 |
| Popis: | ABSTRACT Objectives: to analyze the perception and conflict management strategies used by nurses in the management of people in Portuguese health services. Methods: descriptive, correlational study, carried out in Portuguese health services, with an intentional non-probabilistic sample, totaling 95 nurse managers. A questionnaire and Conflict Management Scale were used, analyzing the variables of managerial activities and conflict management, with the aid of software. Results: it was identified that 60% of the managers, report having to mediate conflicts daily, and the majority report adopting dialogue in conduct. However, through the Kruskal-Wallis test, it was shown that enforcement strategies in conflict management prevail (p = 0.008), with collaborative ones being more restricted to monthly intervals (p = 0.049). Conclusions: managers perceive the importance of collaboration in the mediation of conflicts, however, in their daily lives; they tend to maintain imposing behaviors, signaling for a little transformational leadership style. |
| Databáze: | Directory of Open Access Journals |
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