A Review to Find Elicitation Methods for Business Process Automation Software

Autor: Thiago Menezes
Jazyk: angličtina
Rok vydání: 2023
Předmět:
Zdroj: Software, Vol 2, Iss 2, Pp 177-196 (2023)
Druh dokumentu: article
ISSN: 2674-113X
DOI: 10.3390/software2020008
Popis: Several organizations have invested in business process automation software to improve their processes. Unstandardized processes with high variance and unstructured data encumber the requirements elicitation for business process automation software. This study conducted a systematic literature review to discover methods to understand business processes and elicit requirements for business process automation software. The review revealed many methods used to understand business processes, but only one was employed to elicit requirements for business process automation software. In addition, the review identified some challenges and opportunities. The challenges of developing a business process automation software include dealing with business processes, meeting the needs of the organization, choosing the right approach, and adapting to changes in the process during the development. These challenges open opportunities for proposing specific approaches to elicit requirements in this context.
Databáze: Directory of Open Access Journals