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As the world becomes more urbanized, there is a strong need for urban public transport to provide sustainable alternative solutions against private-vehicle usage. However, the opportunities for seamless journeys through public transport are still limited and the need for properly designed and operated transport interchanges is vital. The present paper investigates the perceptions and the users' level of satisfaction when using the New Railway Station of Thessaloniki in Greece and the Riga International Coach Terminal in Latvia, in terms of services provision and station's operation. In total, 36 indicators were tested, grouped in eight quality factors, namely travel information, wayfinding information, time and movement, access, comfort and convenience, station attractiveness, safety and security and emergency situation handling. Attitudinal surveys were implemented to determine key performance factors that affect travelers' satisfaction when using the two terminals. Data were collected through on-line questionnaires and were elaborated through descriptive and inferential statistics, including Mann-Whitney two-sample U-testing to assess differences between the samples in variables measured on a 5-point Likert scale, Spearman bivariate correlations to measure the strength of association between the quality indicators and multiple regression analyses to examine the effect of selected attributes on the general satisfaction level of travelers. Results showed that both interchanges perform better in physical quality attributes, like access, travel and wayfinding information provision, but they do not satisfy users' aesthetics expectations in the internal and external area of the interchanges and the surrounding area and they do not cover adequately their feeling of security and safety in the transfer or waiting areas. These results highlighted the users' preferences and concerns which contribute into a satisfactory overall design of the interchanges. In a nutshell, transport interchange design should satisfy both providing a hub for seamless mobility, but also integrating the station as a part of the public realm. |
