RETRACTED ARTICLE: Bridge the gap caused by public health crises: medical humanization and communication skills build a psychological bond that satisfies patients

Autor: Xiaoou Bu, Yao Wang, Yawen Du, Chuanglu Mu, Wenjun Zhang, Pei Wang
Jazyk: angličtina
Rok vydání: 2024
Předmět:
Zdroj: International Journal for Equity in Health, Vol 23, Iss 1, Pp 1-10 (2024)
Druh dokumentu: article
ISSN: 1475-9276
DOI: 10.1186/s12939-024-02116-4
Popis: Abstract Background Patient satisfaction is an important outcome domain of patient-centered care. Medical humanization follows the patient-centered principle and provides a more holistic view to treat patients. The COVID-19 pandemic posed significant barriers to maintaining medical humanization. However, empirical study on the relationship between medical humanization and patient satisfaction is clearly absent. Objectives We examined the mediation effects of communication on the relationship between medical humanization and patient satisfaction when faced with a huge public health crisis like the COVID-19 pandemic, and the moderation effect of medical institutional trust on the mediation models. Methods A cross-sectional survey study was performed. A final sample size of 1445 patients was surveyed on medical humanization, communication, patient satisfaction and medical institutional trust. Results All correlations were significantly positive across the main variables (r = 0.35–0.67, p
Databáze: Directory of Open Access Journals
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