| Autor: |
Ola Ibrahim Ramzi, Arun Vijay Subbarayalu, Nouf Khalid Al-Kahtani, Ahmed Al Kuwaiti, Turki M. Alanzi, Amal Alaskar, Sivasankar Prabaharan, Vinoth Raman, Mohammed Suleiman M Gibreel, Njoud Saleh Alameri |
| Jazyk: |
angličtina |
| Rok vydání: |
2022 |
| Předmět: |
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| Zdroj: |
Informatics in Medicine Unlocked, Vol 28, Iss , Pp 100841- (2022) |
| Druh dokumentu: |
article |
| ISSN: |
2352-9148 |
| DOI: |
10.1016/j.imu.2021.100841 |
| Popis: |
This study aimed to reveal the perception of students about the service quality performance of a Saudi university using a modified CUL-HEdPERF scale and revealed the factors affecting students' overall satisfaction towards service quality performance. An exploratory study design was adopted, and all students belonging to selected public health programs (N = 3) at Imam Abdulrahman Bin Faisal University (IAU) were considered as the population for this study. All second, third, and fourth-year undergraduate students (N = 165) were administered with a modified CUL-HEdPERF scale using the paper-based method. The scale consisted of three sub-scales measuring factors related to (i) the Gulf culture area, (ii) professionalism in executing academic and non-academic activities, and (iii) the institutional level, and overall satisfaction. One hundred thirty-three completed questionnaires were received with the response rate of 80.6%. Overall, students' satisfaction towards service quality performance of IAU was acceptable (mean score 2.6–3.6). A multiple regression analysis indicated that all three sub-scales were significant factors influencing students' overall satisfaction (p |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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