Indicadores da qualidade em restaurantes: um estudo de caso

Autor:	Eliane Maria Stuart Garcez, Gleisy R. B. Fachin, Pedro Paulo Andrade Júnior
Jazyk:	English<br />Spanish; Castilian<br />Portuguese
Rok vydání:	2000
Předmět:	Indicadores da qualidade Avaliação da qualidade Grau de satisfação dos clientes Restaurantes Political science Political institutions and public administration (General) JF20-2112
Zdroj:	Revista de Ciências da Administração : RCA, Vol 2, Iss 3, Pp 29-38 (2000)
Druh dokumentu:	article
ISSN:	1516-3865 2175-8077
Popis:	The objective of this article was to investigate the customer satisfaction degree at restaurants, compiling quality indicators concerned to the clients expectation, to identify the critical points. The research was carried through at the University Restaurant of the Universidade Federal de Santa Catrarina - RU/UFSC, using non-probabilistic method of data collection. Proposals have been elaborated, recommending short and long term solutions to the investigated place. KEYWORDS: Quality indicators; Quality evaluation; Customers satisfaction degree; restaurants
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/3572c458a073484f84d221ef25eac23a Zobrazit plný text záznamu View record in DOAJ