Quality in e-Government accounting services: A model of relationships between e-service quality dimensions and behaviors
| Autor: | Cemil KUZEY, M. Sait DINC, Ali H.GUNGORMUS, Lokman INCIRKUS |
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| Jazyk: | angličtina |
| Rok vydání: | 2019 |
| Předmět: | |
| Zdroj: | Eurasian Journal of Business and Economics, Vol 12, Iss 23, Pp 63-78 (2019) |
| Druh dokumentu: | article |
| ISSN: | 1694-5948 1694-5972 |
| DOI: | 10.17015/ejbe.2019.023.04 |
| Popis: | The purpose of this study is to examine the relationship between perceptions held by accountants regarding the e-service quality dimensions of the e-government website in connection with their behavioral and praising intentions. Using the survey method, 203 responses were collected from accountants in Turkey. A partial least square structural equation model was constructed to test both the reliability and validity of the measurement as well as the structural model. The results showed that several e-service quality sub-dimensions such as graphical quality, emotional benefits, and ease of use and control have a positive and significant impact on behavioral intention and praising intention. The study did not find support for the possible effect of layout clarity upon behavioral intention and praising intention. |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
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