| Autor: |
Andrej Raspor, Gozdana Miglič, Goran Vukovič, Blaž Rodič |
| Jazyk: |
angličtina |
| Rok vydání: |
2014 |
| Předmět: |
|
| Zdroj: |
Innovative Issues and Approaches in Social Sciences, Vol 7, Iss 2, Pp 8-29 (2014) |
| Druh dokumentu: |
article |
| ISSN: |
1855-0541 |
| DOI: |
10.12959/issn.1855-0541.IIASS-2014-no2-art01 |
| Popis: |
The purpose of this paper was to determine whether tipping could reduce labour costs in the petroleum products retail sector. The research we present was designed on the basis of survey results gathered from Slovenian petrol stations in 2009 and 2010. We have identified the following factors in the tipping process: job satisfaction, flexibility, service quality, satisfaction, motivation and the factor of receiving tips. The analysis showed correlation between methods used to increase the value of tips and better service quality, increased financial and numerical flexibility, motivation, satisfaction upon receipt of tips and the method used to increase the value of tips. In order to decrease labour costs we propose that the management take control of tipping and integrates tips into the reward system. Also, the employees should be made aware about how tipping improves service and increases their income. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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