Factors associated with patients’ and companions’ satisfaction with a hospital emergency department: A descriptive, cross‐sectional study

Autor: Aurora Fontova-Almató, Rosa Suñer‐Soler, Dolors Juvinyà‐Canal
Jazyk: angličtina
Rok vydání: 2019
Předmět:
Zdroj: Nursing Open, Vol 6, Iss 3, Pp 834-841 (2019)
Druh dokumentu: article
ISSN: 2054-1058
DOI: 10.1002/nop2.261
Popis: Abstract Aim The aim was to study the level of satisfaction with an emergency department and to identify the factors associated with satisfaction. Design This research consisted of a descriptive, cross‐sectional study. Methods The study population was composed of patients and companions who visited the emergency department during a three‐month period. The patients were selected randomly from the register of visits to the emergency department during the period of study. Sociodemographic variables and variables related to the attention received were studied through questionnaires (response rate 33%). Results Older age was associated with greater satisfaction (p = 0.002), as was female sex (p = 0.013) and greater optimism (p
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