THE PERFORMANCE PARADOX IN THE PUBLIC SECTOR IN EU MEMBER STATES. KEY FACTS AND CHALLENGES

Autor:	Ana-Maria BERCU, Anca-Florentina VATAMANU
Jazyk:	angličtina
Rok vydání:	2019
Předmět:	performance management public administration performance indicators Law Law in general. Comparative and uniform law. Jurisprudence K1-7720 Social Sciences Finance HG1-9999
Zdroj:	Journal of Public Administration, Finance and Law, Vol 9, Iss 16, Pp 25-34 (2019)
Druh dokumentu:	article
ISSN:	2285-2204 2285-3499
Popis:	The aim of the paper is to investigate to what extent public strategies and specific key performance indicators (KPI) explain differences regarding achieved public performance across European Union (EU) member countries. It is supposed that after almost twenty years, the organizational renewal of public administration should improve countries that are faced with low customer satisfaction, tight fiscal space and administrative constraints and achieve stability, distribution, and economic performance. Our findings provide empirical evidence for the need of developing systems capable to handle contested and multiple performance indicators, striking a balance in the degree of ‘measure pressure’ and minimizing dysfunctional effects.
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/2bb8d2a6e2d54496812558044fb409e9 Zobrazit plný text záznamu View record in DOAJ Plný text ve formátu PDF