Patient Perspectives of Integrated Behavioral Health in Primary Care: A Mixed Methods Analysis
| Autor: | Dennis Gurfinkel MPH, Vanessa Owen MA, Carlee Kreisel MPH, Patrick Hosokawa MS, Samantha Kluger PsyD, Courtney Legge PsyD, Jacqueline Calderone MD, Alisha Eskew MD, Maryann Waugh MEd, Jay H Shore MD, MPH, Shandra M Brown Levey PhD, LP, Jodi Summers Holtrop PhD, MCHES |
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| Jazyk: | angličtina |
| Rok vydání: | 2024 |
| Předmět: | |
| Zdroj: | Journal of Patient Experience, Vol 11 (2024) |
| Druh dokumentu: | article |
| ISSN: | 2374-3743 23743735 |
| DOI: | 10.1177/23743735241293877 |
| Popis: | Integrated and collaborative care models, in which mental/behavioral health providers work closely with primary care providers within a primary care setting, help support the quadruple aim of improved health outcomes, patient satisfaction, provider experience, and lower cost. In this paper, we describe patients’ general perspectives of integrated care and their unique experiences accessing this care within one health system. Qualitative (interviews with patients) and quantitative (surveys with patients) methods were used to collect and analyze these results separately and together. The results highlight important features to the provision of integrated care from the perspective of patients using integrated care. They include the importance and experience of access, whole-person care and a team-based approach, the availability and use of telehealth when appropriate, having high quality mental health providers, scheduling and service usage suggestions, and means to connect with longer-term services for ongoing mental health care when needed. |
| Databáze: | Directory of Open Access Journals |
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