Comparison of Primary Care Patients’ and Unannounced Standardized Patients’ Perceptions of Care
| Autor: | Lisa Altshuler PhD, Harriet Fisher BA, Jeffrey Wilhite MPH, Zoe Phillips BA, Isaac Holmes MD, Richard E Greene MD, Andrew B Wallach MD, Reina Smith BA, Kathleen Hanley MD, Mark D Schwartz MD, Sondra Zabar MD |
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| Jazyk: | angličtina |
| Rok vydání: | 2023 |
| Předmět: | |
| Zdroj: | Journal of Patient Experience, Vol 10 (2023) |
| Druh dokumentu: | article |
| ISSN: | 2374-3743 23743735 |
| DOI: | 10.1177/23743735231158940 |
| Popis: | The objective of this study was to compare unannounced standardized patient (USP) and patient reports of care. Patient satisfaction surveys and USP checklist results collected at an urban, public hospital were compared to identify items included in both surveys. Qualitative commentary was reviewed to better understand USP and patient satisfaction survey data. Analyses included χ 2 and Mann-Whitney U test. Patients provided significantly higher ratings on 10 of the 11 items when compared to USPs. USPs may provide a more objective perspective on a clinical encounter than a real patient, reinforcing the notion that real patients skew overly positive or negative. |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
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