QUALITY APPROACH IMPLEMENTATION: HEALTHCARE PROVIDER'S SATISFACTION IN THE NATIONAL INSTITUTE OF ONCOLOGY (MOROCCO)
| Autor: | Imane El Haouachim, Kaoutara El Omari, Maria Bennani, Rachid Bekkali |
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| Jazyk: | angličtina |
| Rok vydání: | 2023 |
| Předmět: | |
| Zdroj: | International Journal for Quality Research, Vol 17, Iss 2, Pp 573-588 (2023) |
| Druh dokumentu: | article |
| ISSN: | 1800-6450 1800-7473 |
| DOI: | 10.24874/IJQR17.02-17 |
| Popis: | In developing countries, providing quality care remains a major challenge to gain trust in public hospitals. Consequently, the National Institute of Oncology (NIO) in Morocco has been engaged in a continuous quality process. This work aims to assess the healthcare providers' satisfaction with this process to identify improvement areas. It has carried out via a questionnaire using a non-probability sampling plan, and the data processed by IBM SPSS. 87% of respondents confirmed that the approach adapts to the hospital context. 83% confirmed the creation of quality circles and are pleasantly surprised by its benefits which prompted 96% of them to recommend its generalization in all of the Moroccan's public hospitals. |
| Databáze: | Directory of Open Access Journals |
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