Role Of Service Quality On Organizational Performance Among Telecommunication Employees In Southwestern States In Nigeria

Autor:	Adeshina Akinwumi Ojo
Jazyk:	English<br />Indonesian
Rok vydání:	2021
Předmět:	service quality organisational performance telecommunication employees Psychology BF1-990
Zdroj:	Psychocentrum Review, Vol 3, Iss 2, Pp 198-205 (2021)
Druh dokumentu:	article
ISSN:	2656-1069 2656-8454
DOI:	10.26539/pcr.32635
Popis:	The present study examined the role of service quality on organisational performance among telecommunication employees. A survey research design was used to conduct this study with a sample of 123 employees selected using a two-stage sampling technique in Lagos (62 participants and Oyo state (61 participants). Data collection was through a self-reported questionnaire that measured service quality and organisational performance. Results indicate that there exists a significant positive relationship between service quality and organizational productivity of the Nokia telephone company (r = .34; P
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/283546792ec04575bd7ffe95aaf22ff5 Zobrazit plný text záznamu View record in DOAJ