Evaluation of Interested Parties by Key Performance Indicators

Autor:	Srđan B. Stanojković, Dragan Cvetković
Jazyk:	angličtina
Rok vydání:	2018
Předmět:	control map graphic industry interested parties ISO 9001:2015 key performance indicators Engineering (General). Civil engineering (General) TA1-2040
Zdroj:	Tehnički Vjesnik, Vol 25, Iss Supplement 1, Pp 205-210 (2018)
Druh dokumentu:	article
ISSN:	1330-3651 1848-6339
DOI:	10.17559/TV-20170528140157
Popis:	Starting from the revision of the ISO 9001, the new version ISO 9001: 2015 was set up. About twenty key changes are made, but this paper deals with the concept of process as well as process performance indicators and measures to implement it. In this paper, key performance business indicators in graphic industry were consolidated. Measurement, analysis, improvement and their impact on the process are connected by unbreakable bond. By specifying the key performance indicators in this industry, the correct way for proper use and application of inputs (requirements, resources, energy) and outputs (finished product and by-products) in the business is explained. The quality standard ISO 9001:2015 was applied in this study.
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/270690a20d1e4f28bbe6bde8e4e87362 Zobrazit plný text záznamu View record in DOAJ