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Background: The social perspectives of the system on how users treat the system, their performance, and their behaviors with the system evaluation are essential for program managers seeking to augment the quality of their programs and improve outcomes. This study reviewed the sociotechnical effects of exchanging and sharing medical images. Method: In March 2018 (updated September 2019), a literature review was conducted on PubMed/MEDLINE, Scopus, and Web of Science databases. In the final stage of the study, the articles that were examined in detail were those that focused on evaluating and assessing Picture Archiving and Communication Systems, Radiology Information Systems, and Teleradiology, with a view to enhancing sociotechnical knowledge. The changes and effects on healthcare settings, particularly within hospital environments, were also considered. Results: The study extracted a total of 55 relevant articles, which covered three main themes: comparing methods or instruments, economic evaluation, and technical evaluation. These evaluations focused significantly on financial issues, such as the cost-effectiveness of these systems, their impact on clinicians' workload, and comparisons between teleradiology and conventional picture-sharing methods. The evaluations primarily compared Picture Archiving and Communication Systems and Radiology Information Systems with Teleradiology systems. Discussion: The results indicated that most of the articles published on teleradiology often compared the latest methods of teleradiology with conventional methods to evaluate the quality of transmitted images, compression types, and alternative tools in a radiology department. Settings of any healthcare system are essential; thus, we are encouraged to evaluate systems from a sociotechnical perspective. Conclusions: PACS, RIS, and teleradiology can be helpful for clinicians and consumers of health information technology. The disadvantages of such systems are mainly concerned with managerial problems or technical issues. |
