| Autor: |
Katja Maria Hydle, Tor Helge Aas, Karl Joachim Breunig |
| Jazyk: |
angličtina |
| Rok vydání: |
2014 |
| Předmět: |
|
| Zdroj: |
Journal of Entrepreneurship, Management and Innovation, Vol 10, Iss 2, Pp 89-118 (2014) |
| Druh dokumentu: |
article |
| ISSN: |
2299-7326 |
| DOI: |
10.7341/20141024 |
| Popis: |
This empirical paper explores the work of employees in charge of service innovation when firms develop and launch new scale-intensive services by addressing two re- search questions: i) How do employees responsible for service innovation work? and ii) what are the related managerial implications when developing and launching new scale-intensive services? To this end, 21 qualitative, in-depth interviews were con- ducted with employees in five large scale-intensive service firms. The findings suggest that the involvement of internal professionals is an asset when new scale-intensive services are developed, and that internal professionals act as intrapreneurs when they are involved in the development of radically new scale-intensive services. This paper integrates understanding from the innovation management literature with knowledge of professionals from extant literature on professional service firms since we find that professionals in scale-intensive firms act as intrapreneurs. Thus, this pa- per extends the theory on determinants of innovation in scale-intensive service firms, blending insights from both findings and theory. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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