| Autor: |
Kerry Moorer, Schawan Kunupakaphun, Elilzabeth Delgado, Matthew Moody, Christina Wolf, Karen Moore, Pracha Eamranond |
| Jazyk: |
angličtina |
| Rok vydání: |
2017 |
| Předmět: |
|
| Zdroj: |
Patient Experience Journal (2017) |
| Druh dokumentu: |
article |
| ISSN: |
2372-0247 |
| Popis: |
The following case depicts the journey of a non-profit hospital in an under-served community and its attempts to turn around suffering patient experience. The Hospital turned to the theories of Appreciative Inquiry and the power of a strengths-based approach to create a framework to support the patient experience initiatives. Hospital leadership led the formation of a Patient Experience Team to implement ten initiatives in order increase the top box score in the domain of willingness to recommend the hospital, as that was selected as a global measure of success for the overall improvement project. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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