The Impact of Emotional Intelligence on Employees' Performance in Hotel Industry: Mediator Role of Emotional Labor Acting Strategies and Emotional Exhaustion
| Autor: | مهدی دهقانی سلطانی, اردشیر شیری, الهام فرجی, حسین فارسی زاده |
|---|---|
| Jazyk: | perština |
| Rok vydání: | 2017 |
| Předmět: | |
| Zdroj: | Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, Vol 12, Iss 37, Pp 71-94 (2017) |
| Druh dokumentu: | article |
| ISSN: | 2322-3294 2476-597X |
| DOI: | 10.22054/tms.2017.13389.1376 |
| Popis: | The aim of the present study is to explore and examine the effect of emotional intelligence on employee’s performance through the mediating role of emotional labor acting strategies and emotional exhaustion in hotel industry. The statistical population included employees of four and five-star hotels in Tehran, from whom 270 individuals were selected using convenience sampling. Data collection instrument was a standard questionnaire in which face validity and Cronbach’s Alfa coefficient were used to get validity and reliability, respectively. Structural equation modeling and LISREL software were used to examine the studied model. The obtained results indicate that emotional intelligence has a significant positive impact on deep acting and employee performance while it has also a significant negative impact on surface acting. Although, Surface acting and emotional exhaustion have a significant negative impact on employee performance , deep acting has a significant positive impact on employee performance |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
|