| Autor: |
G. Alarcon, P. Alarcon, M. Altamirano, E. Centeno |
| Jazyk: |
Spanish; Castilian |
| Rok vydání: |
2021 |
| Předmět: |
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| Zdroj: |
ESPOCH Congresses, Vol 1, Iss 1, Pp 231-253 (2021) |
| Druh dokumentu: |
article |
| ISSN: |
2789-5009 |
| DOI: |
10.18502/espoch.v1i1.9558 |
| Popis: |
Abstract The application of process management in our country has been extended throughout the last decade; improvement in management, high performance levels, reduction of operation times, optimization of resources and obtaining of quality certifications are among the main reasons why both public and private organizations seek to implement it. However, despite being an implicit activity within the change of management model to the process approach and even the improvement of the functional administrative model, the documentation of processes becomes an uncomfortable, complex and time-consuming task that often generates nervousness and distrust in workers. Diversity of criteria and the lack of an adequate methodology with effective tools makes it difficult to achieve the expected results. This article presents in detail the steps, their sequence and instruments used that allow an organization to raise the information of its processes and document them. As a result of different research projects developed over several years, the methodology of process mapping allowed for the documentation of all the activities of different administrative units of the Escuela Superior Politécnica de Chimborazo and not only to comply with the laws and regulations but also to improve their management. In the last application, it contributed to the development of the documentary structure of a quality management system that allowed an academic unit to achieve international quality certification. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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