Digital Employee Experience Constructs and Measurement Framework: A Review and Synthesis
| Autor: | Sharmila Rani Moganadas, Gerald Guan Gan Goh |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2022 |
| Předmět: | |
| Zdroj: | International Journal of Technology, Vol 13, Iss 5, Pp 999-1012 (2022) |
| Druh dokumentu: | article |
| ISSN: | 2086-9614 2087-2100 |
| DOI: | 10.14716/ijtech.v13i5.5830 |
| Popis: | The concept of digital employee experience (DEX) has attracted a great deal of interest from both academics and practitioners. Past literature shows that DEX has the potential to improve employee engagement, motivation, productivity, learning, and behavior. Yet, the discussion on the disposition of the constructs of DEX that influence organizational outcomes and measurement mechanism remains meager and heterogeneous. This article offers a detailed and focused review of the literature on DEX. Regarding the methodology, a comprehensive literature review method was used. Under a documentary design, the research techniques involved content analysis of academic publications and professional reports. As a result, the construction of DEX constructs and measurement framework stands out. The authors concluded that DEX has positive implications for the establishment of the total employee experience (EX) management in workplaces. |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
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