Understanding end-user support for health information technology: a theoretical framework
| Autor: | Aviv Shachak, Jan Barnsley, Karen Tu, Alejandro Jadad, Louise Lemieux-Charles |
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| Jazyk: | angličtina |
| Rok vydání: | 2011 |
| Předmět: | |
| Zdroj: | Journal of Innovation in Health Informatics, Vol 19, Iss 3, Pp 169-172 (2011) |
| Druh dokumentu: | article |
| ISSN: | 2058-4555 2058-4563 |
| DOI: | 10.14236/jhi.v19i3.810 |
| Popis: | Background Support is often considered an important factor for successful implementation and realising the benefits of health information technology (HIT); however, there is a dearth of research on support and theoretical frameworks to characterise it. Objective To develop and present a comprehensive, holistic, framework for characterising enduser support that can be applied to various settings and types of information systems. Method Scoping review of the medical informatics and information systems literature. Results A theoretical framework of end-user support is presented. It includes the following facets: support source, location of support, support activities, and perceived characteristics of support and support personnel. Conclusion The proposed framework may be a useful tool for describing and characterising enduser support for HIT. it may also be used by decision makers and implementation leaders for planning purposes. |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
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