| Autor: |
Omar Abdullah, Tahir Sufi, Sanjeev Kumar |
| Jazyk: |
angličtina |
| Rok vydání: |
2022 |
| Předmět: |
|
| Zdroj: |
African Journal of Hospitality, Tourism and Leisure, Vol 11, Iss 6, Pp 2173-2189 (2022) |
| Druh dokumentu: |
article |
| ISSN: |
2223-814X |
| DOI: |
10.46222/ajhtl.19770720.349 |
| Popis: |
This research investigates the connection between service qualities, patron satisfaction, and guest loyalty. The significance of guest satisfaction in five-star hotel restaurants and how it impacts guest loyalty is examined. The finished model size was 300 individuals, which is adequate for a good depiction of the vast populace. The embattled example was obtained using a non-probability sampling technique from customers who frequented fivestar restaurants. The outcomes specify that indispensable restaurant appearances have a durable auspicious influence on interactive purposes. The relationship between crucial restaurant elements and customer behavioral intentions is moderately facilitated by customer desire. The findings also reveal a considerable disparity between customer loyalty and key restaurant attributes' importance and performance. This study fills a gap in guest pleasure and guest loyalty in five-star hotels' food and beverage restaurants, contributing to a well empathetic of customers' expectations and the critical restaurant characteristics that influence guest pleasure and post-dining behavior intents, influencing customer loyalty. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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