The application of Herzberg's two-factor theory of motivation to job satisfaction in clinical laboratories in Omani hospitals

Autor: Samira Alrawahi, Stina Fransson Sellgren, Salem Altouby, Nasar Alwahaibi, Mats Brommels
Jazyk: angličtina
Rok vydání: 2020
Předmět:
Zdroj: Heliyon, Vol 6, Iss 9, Pp e04829- (2020)
Druh dokumentu: article
ISSN: 2405-8440
DOI: 10.1016/j.heliyon.2020.e04829
Popis: Background: Job satisfaction is an important condition for staff retention in most healthcare Organizations. As a concept, job satisfaction is linked to motivation theory. Herzberg's two factor theory of motivation is used in this study to explore what motivational elements are associated with job satisfaction among medical laboratory professionals (MLPs) in Oman. Methods: A mixed-method approach was adopted, and focus group discussions (FGDs) were used for data collection. The FGDs were conducted in the main hospitals in Oman. Data were analyzed by directed content analysis, and frequencies of statements related to factors were calculated for a comparison with the Herzberg theory. Results: The following job dissatisfaction factors (hygiene) were identified: health and safety, heavy workload, salary, promotion, recognition and organizational policies. The satisfaction (motivators) were: relationships with co-workers, relationship with leaders, and professional development. Conclusions: The job dissatisfaction reported was resulted from the absence of hygiene factors and some of the motivators in accordance with Hertzberg's theory. Hospital managers need to address these factors, defined by Hertzberg, in order to improve motivation and job satisfaction.
Databáze: Directory of Open Access Journals