| Autor: |
Ahmed Azab, Jaehyun Park, Noha A. Mostafa |
| Jazyk: |
angličtina |
| Rok vydání: |
2021 |
| Předmět: |
|
| Zdroj: |
Logistics, Vol 5, Iss 2, p 36 (2021) |
| Druh dokumentu: |
article |
| ISSN: |
2305-6290 |
| DOI: |
10.3390/logistics5020036 |
| Popis: |
Smart service systems have been dealing with various wicked social and cultural problems by providing diverse solutions for society. Cargo transportation is one of the most challenging issues in logistics; in this paper, we explore multiple stakeholders’ information environments surrounding containerized cargo transportation by a design thinking approach. Throughout the analysis, the latent problems are summarized in the following two manners: (1) miscommunication with inefficient information flow among multiple stakeholders; and (2) a lack of resource management coordination among service providers. With these two identified problems, the objective of this work is to develop a prototype information and communication technology-based service application for both trucking companies and customers. This work makes two contributions. First, it methodologically proposes a customer-centered design approach for logistics management by adopting a design thinking approach. Second, it suggests a practical ICT-based solution for the mentioned problems. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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