Antecedents of mobile banking app adoption during COVID19: A perspective of Jordanian consumer
| Autor: | Dmaithan Almajali, Ahmad Tawfig Al-Radaideh, Nour Ali Nussir, Ali Abu Eid, Fuad Abdallah Al-Fakeh, Fawzieh Masad |
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| Jazyk: | angličtina |
| Rok vydání: | 2023 |
| Předmět: | |
| Zdroj: | International Journal of Data and Network Science, Vol 7, Iss 1, Pp 477-488 (2023) |
| Druh dokumentu: | article |
| ISSN: | 2561-8148 2561-8156 |
| DOI: | 10.5267/j.ijdns.2022.8.011 |
| Popis: | The effect of contextual factors namely information quality, service quality, system quality, Technological readiness, trust in applications (app) and COVID-19 health anxiety, on the intention and consequently the actual use of Mobile Payment (MP) app was examined in this study. Trust, as mediator to the relationship between technological readiness and intention to use MB-app was examined also. Data were obtained from 740 Jordanian Mobile Banking (MB) app users through an online survey. The relationship between service quality, system quality, information quality, trust in the app, COVID-19 health anxiety, Technological readiness and the intentions to use MB-app and the actual use of MB-app was empirically examined. The results showed a positive relationship between service quality, system quality, information quality, trust in the app and COVID-19 health anxiety, and the intentions to use MB-app, and in turn he actual use of MB-app, and a positive mediation of trust on the relationship between COVID-19 health anxiety and the intentions to use MB-app. |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
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