Integrated Usage of the SERVQUAL and Quality Function Deployment Techniques in the Assessment of Public Service Quality: The Case of Ardahan Municipality

Autor:	Yildirim, Kürşad Emrah, Yıldırım, Ali, Ozcan, Sami
Zdroj:	Business and Economics Research Journal. 10(4):885-901
Databáze:	Central and Eastern European Online Library (CEEOL)
Externí odkaz:	https://www.ceeol.com/search/article-detail?id=787094 Zobrazit plný text záznamu